Customer Service Representative
Airtech Vacuum Airtech Vacuum Rutherford, NJ Rutherford, NJ Full-time Full-time Estimated:
$38.
2K - $48.
3K a year Estimated:
$38.
2K - $48.
3K a year PLEASE APPLY DIRECTLY VIA OUR WEBSITE:
https:
//idexcorp.
wd5.
myworkdayjobs.
com/IDEX_Careers/job/Rutherford-New-Jersey/Customer-Service-Representative_R-04534 If you're looking for a special place to build or grow your career, you've found it.
Whether you're an experienced professional, a recent college graduate or somewhere in between, Airtech Group, a business unit of IDEX, is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
POSITION SUMMARY SUMMARY The role of the Customer Service Representative is to process incoming orders while supplying sales & key customer base with information including shipping dates, delays, unit price and handling/escalating complaints.
The Customer Service Representative is a high energy communicator and problem solver whose goal is to provide best-in-class customer service.
Their customer relationships are built on respect, integrity, cooperation, teamwork and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders.
Sets clear expectations by providing accurate information and transparent communication.
Works with team members to ensure all pieces of order are present.
Edits orders received for price and nomenclature.
Informs customer of unit prices, shipping date, anticipated delays and additional information needed.
Records or files copy of orders received according to expected delivery date.
Enters orders into business system.
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
Manages customer account records by updating information.
Provides phone support for incoming calls.
EDUCATION and/or EXPERIENCE Associate's degree preferred.
2
years of work experience in a Customer Service role.
Excellent computer skills.
Microsoft Office Applications and ERP System experience (JDE) preferred.
QUALIFICATIONS Must have exceptional attention to detail and process.
Clear, precise communication skills and ability to communicate at all levels within the organization.
Strong organizational and time management skills, and ability to prioritize.
Self-starter with a strong sense of urgency and follow up skills Strong problem-solving skills and analytical abilities.
Works effectively in a team environment; both with internal and external stakeholders.
Consistently operates at the highest level of integrity and is never willing to compromise with regards to ethical standards.
Must be able to work in a fast-paced, dynamic and high transaction environment, with the ability to maintain composure in stressful situations.
PHYSICAL DEMANDS:
The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift average of 30 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office working environment with occasional visits to the factory floor.
Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
Noise level is minimal with intervals of spikes.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Our benefits include medical, dental, and vision insurance; as well as paid vacation, paid sick time, paid holidays and opportunities to give back to your local community.
For convenience, our medical plan offers tele-visits, so you don't have to leave the comfort of your home when feeling under the weather! We also strongly encourage and provide opportunities for learning and professional development, including in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.
We're actively taking steps to make sure our culture is inclusive and that, within our selection, hiring, and employment practices, we promote equity for all, including people of color, people from working-class backgrounds, women, members of the LGBTQ
community, etc.
We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research has shown that women and people of color have lower application rates unless they believe they are 100% qualified.
They also apply to fewer senior-level positions.
In light of this, we encourage you to apply if you meet the minimum qualifications but perhaps not all of the preferred qualifications.
We'd love to have the opportunity to consider you! In keeping with our commitment, Airtech will take the steps to assure that people with disabilities are provided reasonable accommodations.
Airtech is an Equal Opportunity Employer.
M/F/V/D Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Rutherford, NJ 07070:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
As a condition of employment, Airtech requires that all new hires pass pre-employment screenings, including a background check and drug screen.
Are you willing to submit to these screenings? Work Location:
In person Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders.
Sets clear expectations by providing accurate information and transparent communication.
Works with team members to ensure all pieces of order are present.
Edits orders received for price and nomenclature.
Informs customer of unit prices, shipping date, anticipated delays and additional information needed.
Records or files copy of orders received according to expected delivery date.
Enters orders into business system.
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
Manages customer account records by updating information.
Provides phone support for incoming calls.
Associate's degree preferred.
2
years of work experience in a Customer Service role.
Excellent computer skills.
Microsoft Office Applications and ERP System experience (JDE) preferred.
Must have exceptional attention to detail and process.
Clear, precise communication skills and ability to communicate at all levels within the organization.
Strong organizational and time management skills, and ability to prioritize.
Self-starter with a strong sense of urgency and follow up skills Strong problem-solving skills and analytical abilities.
Works effectively in a team environment; both with internal and external stakeholders.
Consistently operates at the highest level of integrity and is never willing to compromise with regards to ethical standards.
Must be able to work in a fast-paced, dynamic and high transaction environment, with the ability to maintain composure in stressful situations.
While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift average of 30 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Office working environment with occasional visits to the factory floor.
Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
Noise level is minimal with intervals of spikes.
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday Rutherford, NJ 07070:
Reliably commute or planning to relocate before starting work (Required) As a condition of employment, Airtech requires that all new hires pass pre-employment screenings, including a background check and drug screen.
Are you willing to submit to these screenings?.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
2K - $48.
3K a year Estimated:
$38.
2K - $48.
3K a year PLEASE APPLY DIRECTLY VIA OUR WEBSITE:
https:
//idexcorp.
wd5.
myworkdayjobs.
com/IDEX_Careers/job/Rutherford-New-Jersey/Customer-Service-Representative_R-04534 If you're looking for a special place to build or grow your career, you've found it.
Whether you're an experienced professional, a recent college graduate or somewhere in between, Airtech Group, a business unit of IDEX, is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
POSITION SUMMARY SUMMARY The role of the Customer Service Representative is to process incoming orders while supplying sales & key customer base with information including shipping dates, delays, unit price and handling/escalating complaints.
The Customer Service Representative is a high energy communicator and problem solver whose goal is to provide best-in-class customer service.
Their customer relationships are built on respect, integrity, cooperation, teamwork and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders.
Sets clear expectations by providing accurate information and transparent communication.
Works with team members to ensure all pieces of order are present.
Edits orders received for price and nomenclature.
Informs customer of unit prices, shipping date, anticipated delays and additional information needed.
Records or files copy of orders received according to expected delivery date.
Enters orders into business system.
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
Manages customer account records by updating information.
Provides phone support for incoming calls.
EDUCATION and/or EXPERIENCE Associate's degree preferred.
2
years of work experience in a Customer Service role.
Excellent computer skills.
Microsoft Office Applications and ERP System experience (JDE) preferred.
QUALIFICATIONS Must have exceptional attention to detail and process.
Clear, precise communication skills and ability to communicate at all levels within the organization.
Strong organizational and time management skills, and ability to prioritize.
Self-starter with a strong sense of urgency and follow up skills Strong problem-solving skills and analytical abilities.
Works effectively in a team environment; both with internal and external stakeholders.
Consistently operates at the highest level of integrity and is never willing to compromise with regards to ethical standards.
Must be able to work in a fast-paced, dynamic and high transaction environment, with the ability to maintain composure in stressful situations.
PHYSICAL DEMANDS:
The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift average of 30 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office working environment with occasional visits to the factory floor.
Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
Noise level is minimal with intervals of spikes.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Our benefits include medical, dental, and vision insurance; as well as paid vacation, paid sick time, paid holidays and opportunities to give back to your local community.
For convenience, our medical plan offers tele-visits, so you don't have to leave the comfort of your home when feeling under the weather! We also strongly encourage and provide opportunities for learning and professional development, including in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.
We're actively taking steps to make sure our culture is inclusive and that, within our selection, hiring, and employment practices, we promote equity for all, including people of color, people from working-class backgrounds, women, members of the LGBTQ
community, etc.
We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research has shown that women and people of color have lower application rates unless they believe they are 100% qualified.
They also apply to fewer senior-level positions.
In light of this, we encourage you to apply if you meet the minimum qualifications but perhaps not all of the preferred qualifications.
We'd love to have the opportunity to consider you! In keeping with our commitment, Airtech will take the steps to assure that people with disabilities are provided reasonable accommodations.
Airtech is an Equal Opportunity Employer.
M/F/V/D Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Rutherford, NJ 07070:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
As a condition of employment, Airtech requires that all new hires pass pre-employment screenings, including a background check and drug screen.
Are you willing to submit to these screenings? Work Location:
In person Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders.
Sets clear expectations by providing accurate information and transparent communication.
Works with team members to ensure all pieces of order are present.
Edits orders received for price and nomenclature.
Informs customer of unit prices, shipping date, anticipated delays and additional information needed.
Records or files copy of orders received according to expected delivery date.
Enters orders into business system.
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
Manages customer account records by updating information.
Provides phone support for incoming calls.
Associate's degree preferred.
2
years of work experience in a Customer Service role.
Excellent computer skills.
Microsoft Office Applications and ERP System experience (JDE) preferred.
Must have exceptional attention to detail and process.
Clear, precise communication skills and ability to communicate at all levels within the organization.
Strong organizational and time management skills, and ability to prioritize.
Self-starter with a strong sense of urgency and follow up skills Strong problem-solving skills and analytical abilities.
Works effectively in a team environment; both with internal and external stakeholders.
Consistently operates at the highest level of integrity and is never willing to compromise with regards to ethical standards.
Must be able to work in a fast-paced, dynamic and high transaction environment, with the ability to maintain composure in stressful situations.
While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift average of 30 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Office working environment with occasional visits to the factory floor.
Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
Noise level is minimal with intervals of spikes.
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday Rutherford, NJ 07070:
Reliably commute or planning to relocate before starting work (Required) As a condition of employment, Airtech requires that all new hires pass pre-employment screenings, including a background check and drug screen.
Are you willing to submit to these screenings?.
Estimated Salary: $20 to $28 per hour based on qualifications.
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